Printer refuses to feed the paper through

[oneangelonly]

No matter what I try my printer will not grab the paper and feed it through unless I physically push a sheet of paper down to get it to grab it. I have to do this every single time I want to print anything at all! I cannot afford to purchase a new printer so how do I fix this? I have tried cleaning the rollers with alcohol, polish remover, and water on a long cotton swabs. Nothing seems to work.

[Dragon-Fur]

@oneangelonly 

Welcome to the HP Community --

Ideas...

-----------------------------------------  

Printer - Jams and Feed Issues

Best to avoid alcohol and polish remover...

Reference:

HP DeskJet 2600 printers - E4 error (Paper jam)

Step 5 > Manually clean the paper rollers inside the printer

1. Turn off the printer, and then disconnect the power cord.

   Warning:

   To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer.

2. Raise the input tray.

3. Lift and hold the input tray shield.

4. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.

5. Lightly dampen a cotton swab with water, and then squeeze any excess liquid from the swab.

6. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.

7. Lower the input tray shield.

8. Allow the rollers to dry completely (approximately 10 minutes).

9. Reconnect the power cord, and then turn on the printer.

Next...

-----------------------------------------  

Printer - Tray and Paper

The printer must be aware of the paper size and type.

Depending on the Operating System / version and the application or software you are using,

Paper Size / Type adjustments must be done before the content is opened to be printed.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Note

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”, look for the setting to do so in the Printer Control Panel after (re)loading the paper to be used

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper.

OR

If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.

Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

Example - EWS - Tray and Paper

Retain_Printing_Preferences_19

Next...

-----------------------------------------  

Printer - Specifications

Check that the paper size, type, and weight are supported by the printer.

Product Specifications for the HP DeskJet 2652 All-in-One Printer (V1N05A)

Section Paper Handling

and

Media Size	A4; Letter; B5; Legal
Media Sizes Custom (imperial)	3 x 5 to 8.5 x 14 in
Media Sizes Custom (metric)	89 x 127 to 215 x 279 mm
Media Types	Plain paper, Photo paper, Brochure paper
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Letter: 16 to 32 lb; HP envelopes: 20 to 24 lb; HP cards: up to 110 lb; HP 4 x 6 inch photo paper: up to 145 lb
Media Weights Supported, By Paper Path (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

Note:

HP Brochure Paper / HP Professional Paper is 180 gsm.

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP DeskJet 2652 All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"