Printer say jam but no jam

[nc7464]

Hello,

I have tried everything. My OfficeJet Pro 8025e series keeps saying "Paper Jam". I've removed the input and output tray and the paper. It still says the same thing. I opened the inside, removed the thing in the back, and wiped the rollers down with a damp cloth, still says the same thing "Paper Jam". I've watched the videos, and did all the instructions online there's no paper jam. There aren't any tiny pieces in the printer either. It just says, " Paper JAm, Remove any jammed paper and make sure the paper tray is installed". Nothing is working, please help...

[Irfan_06]

Hi @nc7464,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support