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10-06-2021 10:16 AM
My printer initially had a paper jame which I fixed.
since, it has says the ink cartridge cannot move, and to remove the paper jam.
there is no paper name, and I can slide the ink cartridge back and forth without problem so I don’t know why it’s saying it can’t move due to paper jam.
10-09-2021 09:12 AM - edited 10-09-2021 09:13 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I understand you are facing a cartridge error on the printer.
- Were you able to try the steps in the document - Ink cartridge errors
Also, try the single-cartridge mode
The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue
To try single-cartridge mode follow the below steps:
- remove the black ink from the printer, leave the colour in and try printing
- then remove the colour ink and, insert the black in and try printing
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