Printer says Cartridge cannot move

[Kpadday]

My printer initially had a paper jame which I fixed.

since, it has says the ink cartridge cannot move, and to remove the paper jam.

there is no paper name, and I can slide the ink cartridge back and forth without problem so I don’t know why it’s saying it can’t move due to paper jam.

please help

[Echo_Lake]

@Kpadday

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are facing a cartridge error on the printer.

• Were you able to try the steps in the document - Ink cartridge errors

Also, try the single-cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the colour in and try printing
• then remove the colour ink and, insert the black  in and try printing

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