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HP Recommended
hp envy 7134

My printer initially had a paper jame which I fixed.

since, it has says the ink cartridge cannot move, and to remove the paper jam.

there is no paper name, and I can slide the ink cartridge back and forth without problem so I don’t know why it’s saying it can’t move due to paper jam.

please help

1 REPLY 1
HP Recommended

@Kpadday

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are facing a cartridge error on the printer.

Also, try the single-cartridge mode

 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue

 

To try single-cartridge mode follow the below steps:

  • remove the black ink from the printer, leave the colour in and try printing
  • then remove the colour ink and, insert the black  in and try printing

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

ECHO_LAKE
I am an HP Employee

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