Printer says I have a paper jam, but I cannot find a paper jam

[Chick15]

HP Photosmart 6510 message comes up paper jam. I take out the appropriate pieces to look for a paper jam and there is no paper jam. Just the message keeps coming up.

[Sneha_01]

Hi @Chick15,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Photosmart 6510 is displaying a "paper jam" message even after you've checked for jams, here are some steps you can take to resolve the issue:

1. Check All Paper Paths

• Open All Access Panels: Make sure to check all the areas where paper could pass through, including:
  • The input tray.
  • The rear access door (if applicable).
  • The output tray.
• Remove Any Obstructions: Look for small pieces of paper, dust, or debris that might be causing the sensor to trigger.

2. Check the Rollers

• Inspect Paper Feed Rollers: Sometimes, the rollers can become dirty or worn, causing issues:
  • Clean the rollers using a lint-free cloth slightly dampened with water.
  • Ensure the rollers can turn freely and are not obstructed.

3. Reset the Printer

• Turn off the printer, unplug it from the power source, and wait for about a minute. Plug it back in and turn it on. This can sometimes reset the error message.

4. Run the Printer Troubleshooter

• If you're using Windows, you can run the built-in troubleshooter:
  1. Go to Settings > Update & Security > Troubleshoot.
  2. Select Printer and follow the prompts.

5. Check for Firmware Updates

• Ensure your printer's firmware is up to date:
  • Visit the HP support website, enter your printer model, and check for any available updates.

6. Perform a Printer Reset

• Sometimes, a more thorough reset can clear persistent errors:
  1. Turn off the printer.
  2. Disconnect the power cord from the printer and the wall outlet.
  3. Wait at least 60 seconds.
  4. Reconnect the power cord and turn the printer back on.

7. Inspect the Sensors

• There may be a problem with the paper sensors that detect jams. If you're comfortable doing so, you can check for any obstructions or dirt around the sensors.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support