Printer says paper tray is empty even when there is paper

[vincenttay]

HP 107w LaserJet Printer 

Printer says paper tray is empty even when there is paper

[Nal_NR]

Hi @vincenttay ,

Welcome to the HP Support Community.

I'd like to help!

It'll be an honor to guide you through the steps needed to fix your concern or address your query

I see that the paper tray empty error continues to pop-up on the screen and here's what you need to do, to resolve it:

Solution one: Turn off the Manual Feed mode

Follow these steps to make sure that Manual Feed mode is Off.

1. Press the Power button (

   ) to turn on the product, if it is not already on.

2. Open the Printers window on your Mac device and guide your way through the below steps

   1. Printing Preferences.

   2. Paper/Quality tab, click Auto Select from the Source is drop-down list, click Apply, and then click OK.

         NOTE:

      Do not select Manual Feed from the drop-down list.

3. Try the print job again.

• If these steps resolved the issue, you do not need to continue troubleshooting.

• If the issue persists, see the next solution.

Solution two: Reload the paper (Skip to this, if you can't find the above)

Follow these steps to reload the paper. These steps cover both the priority input tray and the main input tray.

1. Remove all the paper from the tray.

2. Slide the paper guides to their outermost position.

3. If you are loading the main input tray, tap the edges of the stack of paper on a flat surface to align the edges.

4. Load the paper into the tray with the top forward and the print side facing up.

5. Slide the paper guides inward until they rest snugly at the edges of the stack.

      NOTE:

   If the paper guides are too tight, the paper might be held in the tray and not allowed to feed into the product.

   1. Try the print job again.

   • If these steps resolve the issue, you do not need to continue troubleshooting.

   • If the issue persists, 

6. I would request you reach out to our phone support.

Hope this helps! Keep me posted for further assistance.
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