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HP ENVY Photo 7855 All-in-One Printer

Printer says there is no paper when there is paper in the compartment. I’ve unplugged it and turned it back on and the rollers are not dusty 

1 REPLY 1
HP Recommended

Hi @Lacey27,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP 8600 Officejet pro. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.
  • click here  and follow the troubleshooting steps  HP ENVY 6200, 7100, 7800 Printers - A 'Paper Jam' Error Displays
  • click here  and follow the troubleshooting steps  HP printers - Automatic document feeder does not pick paper or feeds too many sheets

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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