Printer says there is no paper when there is paper in the compartment

[Lacey27]

Printer says there is no paper when there is paper in the compartment. I’ve unplugged it and turned it back on and the rollers are not dusty 

[A_Gayathri]

Hi @Lacey27,

Welcome to the HP Support Community

I understand you are facing an issue with your HP 8600 Officejet pro. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware.
• click here  and follow the troubleshooting steps  HP ENVY 6200, 7100, 7800 Printers - A 'Paper Jam' Error Displays
• click here  and follow the troubleshooting steps  HP printers - Automatic document feeder does not pick paper or feeds too many sheets

Hope this helps! Keep me posted. 

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