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‎09-10-2024 08:39 AM

HP Recommended

is there a way to access the back of the printer? It seems like we need to unscrew the back. Is that the only way?

Category:
1 REPLY 1

‎09-12-2024 05:38 AM

HP Recommended

Hi @Londonbarb-4143,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with the paper jam.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, you may refer to this document and see if it helps fix the issue.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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