Printer show a paper jam when no paper is jammed.

[mfa6541]

HP Envy 5540

[VikramTheGreat]

Hi @mfa6541, 

Welcome to the HP Support Community.
 

Thank you for reaching out! I’m sorry to hear you’re running into this error—it must be frustrating, especially when there’s no visible paper jam, yet the message still won’t go away.
 

To start, I’d recommend performing a hard reset on your printer. This can often clear out hidden glitches and refresh the system, much like giving it a deep breath before trying again.

** Hard reset :
1. Turn the printer On, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 60 seconds.
6. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
7. Reconnect the power cord to the rear of the printer.
8. Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Next, check for any firmware updates—these updates can fine-tune performance and sometimes resolve stubborn issues like this. firmware update link: click here

 

If the error persists, I’ve shared a link below with additional troubleshooting steps that can help. Please give these a try, link: click here
 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @mfa6541,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support