cancel
Showing results for 
Search instead for 
Did you mean: 
New member
4 2 0 0
Message 1 of 3
89
Flag Post

Printer will not align

HP Recommended
HP ENVY 5020
Microsoft Windows 10 (64-bit)

My printer will no longer align properly.

When trying to print double sided, it says the paper is the wrong size (even though it's not) and so will not print double sided at all now. On everything I print now, the top is cut off.

I have printed multiple alignment pages (all of which also print wrong) and a print quality page and nothing has fixed the problem. I have also unplugged the printer and restarted that way, but still no better.

Ink levels are fine, not sure what the issue is.

Anything else I can try to fix this?

2 REPLIES 2
Level 4
76 72 5 5
Message 2 of 3
Flag Post
HP Recommended

Check your print properties and verify paper size is correct.  On printer control panel, look under the set up tab (wrench symbol) and see if there is a paper size menu that you can change.  You can always go to set up and perform a restore factory reset.  This will wipe out your current settings.

Reply
0 Kudos
Author
New member
4 2 0 0
Message 3 of 3
Flag Post
HP Recommended

As I said in the post, the paper settings are correct, I haven’t changed them, and I can see they are set to A4, as they should be anyway. So I need more options, aha

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation