Printer will not work. Error message says printhead missing or not working

[DB_47]

Turned on printer today and it says that the printer head is missing or ?? something and I have tried removing and putting it back in, but no luck.  Tried turning off power and no luck.  Do I need to replace it?  Does printer need repair?

[A_Gayathri]

Hi @DB_47,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Officejet Pro 8600 Plus e-All-in-One Printer is showing a "printhead missing or not working" error message, here are some steps you can try before deciding whether to replace or repair the printer:

Check the Printhead and Cartridges:

• Turn off the printer and unplug it from the power source.
• Open the printer’s access door to reveal the printhead and ink cartridges.
• Carefully remove the printhead and the ink cartridges. Inspect them for any visible damage or obstruction.
• Clean the printhead contacts and the corresponding contacts inside the printer with a lint-free cloth lightly moistened with distilled water or rubbing alcohol.
• Reinstall the printhead and ink cartridges, ensuring they are securely in place.

Check for Paper Jams:

• Inspect the printer for any paper jams or obstructions that might be interfering with the printhead's movement.

Update Printer Firmware: Update the firmware on an HP printer

• Check for any firmware updates for your printer. Sometimes, updating the firmware can resolve hardware issues.

Reset the Printer:

• Perform a hard reset of the printer by unplugging it from the power source, waiting for 60 seconds, and then plugging it back in.

Try a Different Printhead:

• If you have access to a compatible printhead, try installing it to see if the issue persists.

Refer to this document:  HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User manual

I hope this helps. 

Take care and have a good day.

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