Printer won't feed 5 x 7 photo paper

[bobjim216]

Office Jet Pro 9025 feeds 4X 6 Photo paper fine, but when I switch to 5 X 7, it picks up the paper and acts like it's printing. When done, it spits  out a blank sheet. 6 rows of ink streaks are left on the back side of the sheet. Paper is HP Premium Plus Photo Paper (CR669A). It's loaded in Tray 2. I adjust the settings accordingly, and put the paper in the tray glossy side down, just like the 4 X 6 paper. Tried cleaning all the rollers per the support document, to no avail.

[A_Gayathri]

Hi @ Bobjim216,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you've taken some appropriate troubleshooting steps already. Since the issue persists, here are a few additional suggestions to resolve the problem:

1. Paper Size Settings:
• Double-check that the paper size settings in both the printer software and your computer are set to 5x7 inches. Sometimes, there might be a mismatch between the settings in the software and the actual paper size.
2. Paper Type Settings:
• Ensure that the paper type setting in the printer software matches the type of paper you're using (in this case, HP Premium Plus Photo Paper).
3. Tray Alignment:
• Make sure that the paper guides in Tray 2 are adjusted correctly to fit the 5x7 photo paper. Improper alignment can cause the printer to pick up the paper incorrectly.
4. Paper Condition:
• Check the condition of the photo paper. Ensure that it is not curled, damaged, or sticking together. Sometimes, humidity or poor storage conditions can affect the paper.
5. Printer Firmware Update:
• Check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve compatibility issues and improve overall performance.
6. Try Another Stack of Paper:
• Test with a different stack of 5x7 photo paper. There could be an issue with the current batch of paper you're using.

I hope this helps.

Take care and have a good day.

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