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HP Recommended
HP OFFICEJET 8600 Pro
Microsoft Windows 10 (64-bit)

I am having issues attempting to use Avery Product # 8870 for Business Cards.  The printer printed about 10 pages, then began to error, stating to only use HP paper. Any suggestions for a work around? Clean pick rollers? New cartridges were installed before printing.

To clean pick rollers - how do you access them?

1 REPLY 1
HP Recommended

@David0152 

 

Welcome to the HP Community.

 

Sure, could be the printer is dirty / in need of maintenance.

Could be the stack of paper moved or there might be too many - or too few - sheets of the paper in the tray.

Could be an excess of ink (not likely - worth checking) - Select "Normal" print quality.

 

There are a few Troubleshooting documents that explain the "Paper Pick" cleaning procedure.

Category Troubleshooting > Select Topic Jams & Feed Problems

 

This document also includes the visual examples and might actually provide a bit more detail to help explain what to do.

HP Officejet Pro 8600 Printers - An 'Out of Paper' or 'Pick Motor Stalled' Displays

Step 8: Clean the paper pick rollers

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911 

 

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Dragon-Fur

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