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11-20-2021 10:43 AM
I am having issues attempting to use Avery Product # 8870 for Business Cards. The printer printed about 10 pages, then began to error, stating to only use HP paper. Any suggestions for a work around? Clean pick rollers? New cartridges were installed before printing.
To clean pick rollers - how do you access them?
11-20-2021 11:49 AM
Welcome to the HP Community.
Sure, could be the printer is dirty / in need of maintenance.
Could be the stack of paper moved or there might be too many - or too few - sheets of the paper in the tray.
Could be an excess of ink (not likely - worth checking) - Select "Normal" print quality.
There are a few Troubleshooting documents that explain the "Paper Pick" cleaning procedure.
Category Troubleshooting > Select Topic Jams & Feed Problems
This document also includes the visual examples and might actually provide a bit more detail to help explain what to do.
Step 8: Clean the paper pick rollers
“Things that are your printer”
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: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
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