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11-09-2021 06:50 AM
I have had 2 new HP8025E printers (replaced this first one). I need to print a solo check. One left over after I printed the first two on a page of 3. Neither one would print it. It jams and says load a load bigger paper. I must cut a piece of paper and tape it to the check so that and print. I have spent 5+ hours on HP help line and two hours with QuickBooks help line. QuickBooks help did all they could, everything else printed. Everything else prints normally. QuickBooks said no problem with them. Friday I was contacted by Anai (no last name) case manager consumer escalation team #5074845145. She told me that they had done everything that could be done. I said so you are telling the world’s most popular accounting software doesn’t work with this product. In a very nice way, she told me NO with this claim. I have the HP8600 (older) which I have literally printed 3,000+ of these checks. I am still able to print one solo check on it. If you have QuickBooks or Quicken think about it. I am posting this on HP and QuickBooks forum, so people are aware. If anything, I have said is wrong HP can contact me! If anyone has this same problem, please contact me, I have had HP help resize the checks
11-09-2021 10:43 PM
The listed specs for the two printers show they will both rated to support a minimum length of 5 inches and this is often a set limitation of how far apart various paper path components are. What is the height of a solo check. If a full page is 11 inches, then each check by itself would be shorter than the rated minimum page size.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
11-11-2021 08:14 AM
thanks for the reply. the checks are standard size 3 to a page. my old printer HP 8600 prints them. I have printed thousands
thousands that way. the new printer will not handle a single check that is 1/3 of a normal piece of paper. I spent at least 5 hours with HP help. Now my Quicken will not print the numerical amount for any checks. i am boxing it up today and sending it back. Since HP said that they could not help me i will buy another companies printer. it is a shame that HP cannot help me with the new printer.
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