Printing envelopes

[Greenmeadows]

I have an HP LaserJet Pro MFP M127fw and I can't get it to feed a No. 10 envelope from Word. Everything seems set up correctly, but it won't print the envelope! Help!

[Repairatrooper]

Can you clarify the issue more please so that I can determine if you are facing a software/setting issue or a hardware issue. Do you get any error messages from either the software or the printer? Does the printer even attempt to print and physically fail or does the printer not even try to print? 

[Greenmeadows]

I don't receive any error messages at all...the printer just sits there. In Word, I select the envelope size, enter the address, and hit print. I've done this many times with a previous printer with no issues. All I did with the printer is remove the regular paper stack, reduce the plastic guides to envelope width, fit the envelope in the tray as indicated by Word, and click print. Nothing. Does this help?

Dean

[Repairatrooper]

When you load the envelopes, are you setting the paper size setting on the printer itself to envelope? If not, the printer may be waiting for you to load the correct paper, but normally you would get some sort of prompt.

[Greenmeadows1]

On the printer screen, I don't see an option to select any particular size of paper or envelope. There is, however, a small icon (molded into the plastic) on the paper tray indicating that to feed an envelope, squeeze the "guides" to the middle--which I tried unsuccessfully. As for selecting a paper size, I have only done so in the Word software.