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HP Recommended
HP OfficeJet Pro 8730 All-in-One Printer

I have two packages of 8 1/2 x 11 card stock, blue and white.  Printing and feeding is fine on the blue.  But the white Georgia-Pacific Premium Card Stock paper will not feed..  This card stock is in spec, according to the manual -- 110 lb weight (199 g/m).  This is right at the limit according to 8700 specs.  What could be the issue -- or the fix? 

1 REPLY 1
HP Recommended

@BillForHP 

 

Welcome to the HP English Community --

 

No idea -- I've have sooner expected the Blue card stock to fail due to the color (printer might not properly sense other than white or cream colored paper).

 

Perhaps (re)check that the paper size and type match on both the printer Tray and Paper Settings (on the printer or using the Embedded Web Server (EWS)) and in the job configuration (print dialog in job setup).

 

Assuming Tray and Paper and the Job setup are correct, perhaps Restart both printer and computer.

 

EWS – Tray and Paper Management

 

Original EWS

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model and EWS version Dependent:  Advanced section

Click Apply to save changes

 

Hint:  Select paper type as "best available" - perhaps Brochure (typically 180 gsm) or Thick

 

EWS_9025_Preferences_Tray_and_Paper_Management_All_12EWS_9025_Preferences_Tray_and_Paper_Management_All_12

 

Example - Adobe Reader - PDF file - Main Menu - Properties

Tab Paper / Quality > Paper Type

PDF_Reader_Main_Menu_Border_7PDF_Reader_Main_Menu_Border_7

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8730 All-in-One Printer series  

 

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Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.