Printing on cardstock

[Jill828]

HELP!! My printer is not recognizing my paper of choice. Trying to print on cardstock. Keep getting error message: load tray with paper. 😕

[Dragon-Fur]

@Jill828 

Welcome to the HP Community.

There is no such printer "Pavilion 8030"

If this is your printer:

HP OfficeJet Pro 8030e All-in-One Printer series 

Then the following is relevant:

The printer supports Card paper as shown in the Specifications

Section Paper Handling - PARTIAL excerpt of the information

Media types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper,Light/Recycled Plain Paper,HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Borderless printing	Yes, on photo paper only, up to 8.5 x 11 in (US letter), 210 x 297 mm (A4)

If your software does not include media type (paper type) "Card",

Select the closest paper type you can find.

For example, look for:  Thick, Brochure, Professional...

What about that paper message??

If you have not done so,

Right after you load the paper,

Check / modify the Paper Size / Type on the printer display panel and perhaps in EWS.

Assuming the Full Feature Software / full driver printer software is installed,

Set the Printing Preferences for Shortcut and Paper Size / Type (Media)

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

    If you have not yet done so, Remove / add desired paper size - type

else

    Wait a few seconds

Close Printer Tray

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

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Paper Sizes

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Notes: 

• Not all printers support selection “Custom”
• "Copy" dislikes mismatched content / paper size and type.  For example, select for Tray:  Standard sized "Letter" / "A4" plain paper

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Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

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EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

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EWS - HP Smart for Mobile - iOS / iPadOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings wheel

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

Model Dependent:  Check / Adjust settings in Advanced

Click Apply to save changes

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EWS - HP Smart for Mobile - Android

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Click on “Green Circle Check” on Printer Status icon

Scroll down to Preferences

Click, Tray and Paper

Model Dependent:  Check / Adjust settings in Advanced

Click Apply to save changes

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EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

Model Dependent:  Check / Adjust settings in Advanced

Click Apply to save changes

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Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Preferences and Envelopes: 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

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Examples

Retain_Printing_Preferences_9

9025_Printing_Preferences_Everyday_3

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

OR

HP OfficeJet Pro 8030e All-in-One Printer series 

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