Printing on to Postcards

[DCW1949]

i I am wanting to print onto postcards with my HP ENVY 6000e, I moved the guide rails in to fit the card in portrait mode but the card just got stiff. Its not particularly stiff card. Its 240gsm glossy photopaper

[Dragon-Fur]

@DCW1949 

Welcome to the HP Community --

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@DCW1949 wrote:

i I am wanting to print onto postcards with my HP ENVY 6000e, I

moved the guide rails in to fit the card in portrait mode but the card just got stiff.

Its not particularly stiff card. Its 240gsm glossy photo paper

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I do not understand what "just got stiff" means in the context of loading the paper in the tray.

Perhaps the paper guides are set too tight?

It might not matter -- the source of the problem might be elsewhere.

For example,

Card paper is not Photo paper -- the supported sizes and weights are different for the different paper types.

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Printer - Supported Paper Types

The printer supports Index Card Paper (HP Card) to 200 gsm.

Reference:  User Guide - HP ENVY 6000e All-in-One series - Page 115

Paper weights
● Plain Paper: 60 to 90 g/m² (16 to 32 lb bond)
● Envelopes: 75 to 90 g/m² (20 to 55 lb bond envelope)
● Cards: Up to 200 g/m² (110 lb index maximum)
● Photo Paper: Up to 300 g/m² (145 lb bond)

Unfortunately, nothing in the modern specifications says which size card paper is supported.  That generally means that the Index card paper settings would perhaps be listed in the printer driver paper list during job configuration or in Printing Preferences (Windows).

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Printer - Specifications

Reference:  Product Specifications for the HP ENVY 6020e All-in-One Printer (2K4V0A)

Section Paper Handling

Important

Photo paper, glossy photo paper, is not "card" paper.

You cannot trade card paper type for photo paper type during job setup.

Different animals.

Photo paper is likely supported in limited sizes --

Once again, the specifications do not differentiate; I cannot provide (for example) a table that shows photo paper sizes.  Find this information in the printer driver during job configuration.

Important

• Job submission criteria and available settings are different depending on the Operating System / version and the application or software you are using to open, view, configure, and submit the job to the printer.
• Mobile apps tend to be less robust (provide fewer features) than (for example) Windows apps and software programs.

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Printer - Load Paper

User Guide - HP ENVY 6000e All-in-One series - Load Paper - Starting on Page 18

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Printer - Tray and Paper

Depending on the printer model, the information might be checked on the touch-screen Printer Control Panel.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

EWS – Tray and Paper Management

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile might require that paper size / type is rechecked / adjusted before the content is opened for print.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

Paper Types in EWS do not always exactly match paper types provided during job configuration -- Select what is closest.

EWS provides access and control to check / adjust Tray and Paper Settings.

Notes

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.

Trays

• If the printer lacks a second tray, all paper / types are supported in the single available tray.
• Printers that include a Photo Tray generally restrict the paper sizes and paper type supported in that tray.

Custom size?

If EWS does not allow setting the paper size or size “Custom”,

If the printer includes a touch display printer control panel,

Look for the setting for “Custom” in the Printer Control Panel after (re)loading the paper to be used

NOTE:  Not available for all printers

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

General Example - EWS - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_11

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Printer - Job Configuration

Job setup is entirely dependent on the Operating System / version  and the app / software used.

Also important >> Content / File type.

Make sure the paper size / type selection is a matched set to the paper size and type of paper you are using.

General Example - HP Smart - Windows - Simple Photo Print

Illustration, see: Notes > Paper Sizes

HP_Smart_Win_Print_Photo_4x6_All_3

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP ENVY 6000e All-In-One Printer series  

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[DCW1949]

Hi

For stiff read stuck in case of the first appearance of stiff

Thanks for your help

[Dragon-Fur]

@DCW1949 

Stuck makes more sense.  Smiling.

The answer remains the same -- 

Loosen the guides so snug but not smashed against the stack.

Check the paper sizes, types, and appropriate weights.

If, for example, the paper is "photo" paper and you select it as such in both EWS and in your job setup,

then the next step is to find whether the size of your paper is supported as a standard size.

If the paper is not listed as a standard size, create a Custom Paper Size form.

Whether that is enough depends on whether the printer app / software you are using accepts photo paper in that size.

Reference

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Custom Paper Size Form

HP Document: HP Printers - Creating Custom Paper Sizes

Details

Custom Paper Size Form

Where Located

Windows 10

Control Panel > icon view > Devices and Printers

Top Ribbon > Print Server Properties > Tab Forms

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Under Related Settings > Print server Properties > Tab Forms

OR

Windows 10

Control Panel > icon view > Right-Click on Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printing Preferences

Tab Paper / Quality > Custom setting box

Note

After setting / creating your Custom Form in Printing Preferences,

Save the setup and Exit Printing Preferences.

(Re)Open Printing Preferences and check the paper list for your new custom paper size form.

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Custom_Paper_Size_Form_Examples_7

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"