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HP Recommended
HP Color LaserJet Managed MFP E87640du-E87660du - Base Product 40-60ppm

Print jobs are going to bypass tray (even when the tray is closed) - must manually select a different tray. Trays are filled with proper sized paper. 

2 REPLIES 2
HP Recommended

Check and make sure that the print driver is not set to a custom size. Also ensure that you have the paper types set properly as a mis-match will result in jobs being sent to the bypass tray. 

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HP Recommended

Can you explain what the print driver is? and how to access it?

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