Guidelines
We have new content about printers, Click here to check it out!
Locked

‎06-09-2023 09:38 AM

HP Recommended
Product: HP Color LaserJet Managed MFP E87640du-E87660du - Base Product 40-60ppm

Print jobs are going to bypass tray (even when the tray is closed) - must manually select a different tray. Trays are filled with proper sized paper. 

2 REPLIES 2

‎06-09-2023 01:44 PM

HP Recommended

Check and make sure that the print driver is not set to a custom size. Also ensure that you have the paper types set properly as a mis-match will result in jobs being sent to the bypass tray. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎06-12-2023 06:02 AM

HP Recommended

Can you explain what the print driver is? and how to access it?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.