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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Problem printing custom price tags

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11-22-2023 04:37 PM
I just purchased a HP M607 printer for the primary use of printing custom sized price tag on heavier than normal type of paper.
When i put the tag onto the bypass tray (tray 1) and have my setting as any size, any type, it prints from that tray and prints on the tag but does not fuse well. When i change the type to a heavier paper to try to get it to fuse better it will not print from tray 1 but pull a letter size paper from tray 2. What setting do i need to change in the printer to get the tag to print from tray 1 and get the fussing to work better?
11-23-2023 01:54 PM
Make sure the firmware is the most current version as initially the printers were programmed to block heavy media due feeding concerns. After much customer feedback this was changed recently. You could also go into the paper configuration and change the paper settings of plain paper to match heavier media.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
11-24-2023 02:38 PM
Update the firm ware did not help with the problem. As long as I keep the tray 1 settings as any size any type the tag will bring out of tray 1 but does not always fuse correctly. As soon as I can the type to a heavier size it will no longer print from tray 1. What am I missing?
11-25-2023 11:37 PM
As I first posted, try editing the paper settings of plain paper. Screen shot below
In the embedded web server go to copy/print>print quality>adjust paper types. Select plain paper, click edit at bottom of page and change print mode to cardstock or other heavy media. Note you can also adjust fuser temperature in this menu.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
11-27-2023 02:33 PM
I have changed the plain paper setting to heavy mode and you showed me to. Told tray 1 to use any size and plain after the change and it well not print from tray 1 only take paper from tray 2. Anything else I can try?
11-27-2023 07:01 PM
Any size is likely causing the issue, use the same paper size settings as tray 2.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.