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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Problem printing on carbon transfer paper

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01-24-2022 03:05 PM
Google states this printer the hp Deskjet 3752 will print on thermal carbon transfer paper, but when I try it feeds it through way to fast and then it jams and eats this very expensive paper. Please help any advice is appreciated
01-24-2022 03:43 PM
@tabkat88 wrote:Google states this printer the hp Deskjet 3752 will print on thermal carbon transfer paper, but when I try it feeds it through way to fast and then it jams and eats this very expensive paper. Please help any advice is appreciated
Google says a lot of stuff - some of it is true, of course.
Printer Specifications
Printer Specifications for HP DeskJet 3700 Printers
Section: Paper Handling
Sub-section: Paper tray capacities
note:Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently.
Location | Type | Weight | Capacity |
Input tray | Paper | 60 to 90 g/m2 (16 to 32 lb bond) | Up to 60 sheets of plain paper |
Photo paper | Up to 300 g/m2 (145 lb bond) | Up to 20 sheets | |
Labels | n/a | Up to 10 sheets | |
Envelopes | 75 to 90 g/m2 (20 to 24 lb bond envelope) | Up to 5 envelopes | |
Cards | Up to 200 g/m2 (110 lb index maximum) | Up to 20 cards | |
Output tray | Paper | 60 to 90 g/m2 (16 to 32 lb bond) | Up to 25 sheets |
Photo paper | Up to 300 g/m2 (145 lb bond) | Up to 20 sheets | |
Labels | n/a | Up to 10 sheets | |
Envelopes | 75 to 90 g/m2 (20 to 24 lb bond envelope) | Up to 5 envelopes | |
Cards | Up to 200 g/m2 (110 lb index maximum) | Up to 20 cards |
and
Media Size (facet) | A4; Letter; Legal; B5 |
Media Sizes Custom (imperial) | 3 x 5 to 8.5 x 14 in |
Media Sizes Custom (metric) | 76 x 127 to 216 x 356 mm |
Media Types | Plain paper, Matte Brochure Papers, Glossy Brochure Papers, Photo papers, Envelopes, Other specialty inkjet papers |
Media Weight Recommended (imperial) | 20 lb |
Media Weight Recommended (metric) | 75 g/m² |
Media Weights Supported, By Paper Path (Imperial) | Letter: 16 to 32 lb; HP envelopes: 20 to 24 lb; HP cards: up to 110 lb; HP 4 x 6 inch photo paper: up to 145 lb |
Media Weights Supported, By Paper Path (metric) | A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
Does "other specialty inkjet papers" include thermal paper? Maybe - though I would think it must be within the limits of supported paper weights.
Assuming the Full Feature Software is installed,
Try setting the paper size as supported - select the paper type (media) as "Specialty" paper
References / Resources
HP DeskJet and Ink Advantage 3700 All-in-One Print and Scan Driver and Accessories
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP DeskJet 3752 All-in-One Printer
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01-25-2022 08:37 AM
thermal carbon paper can be challenging for a printer. To slow it down you may be able to use a different paper type setting such as glossy or label, but you are probably going to have to experiment a little to find one that works. This will also require that when you are printing you set the paper type on the print job to the same type to prevent a paper mismatch error.
Feeding can also be an issue as the chemical applied to the paper can over time ,coat the rollers causing slippage.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.