Problem with HP 419 Inktank printer

[Payal_Narkar]

My printer suddenly started behaving weird. when i shoot a print command, firstly the paper will get stuck then it will ask us to click on the paper button. once i click the paper button blank paper will come out for 3-4 times. then suddenly 5th it will start printing. Earlier i thought it is a software issue hence i got the software & drivers re-installed through an IT person. but even after all the process the printer status is still the same. i think there might be a problem in pulling the paper from the tray. Can i get the contact number of the agent.

[Anand_Andy]

Hi @Payal_Narkar,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Ink Tank Wireless 419. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: HP Ink Tank 310, 410 Printers - 'E4' Error (Paper Jam) (To check if the rollers are working fine)

Hope this helps! Keep me posted. 

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

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