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‎04-04-2023 03:55 PM - last edited on ‎05-03-2023 12:09 PM by Retired

HP Recommended
Product: Hp smart tank 615

I had a paper jam but now that it’s fixed the message “the printer carriage cannot move. Check for paper jams or other obstructions, and make sure the print head latch is closed.” Whenever I close the printer head latch the cartridge thing moves and sounds like it could smash the inside of the printer. I’ve tried everything and I’ve tried seeing if I could find any paper remains or anything. I’ve got a Ho smart tank 615

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