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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Question: How do I print cardstock on Officejet Pro 9025e?

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10-02-2023 03:52 PM
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The printer does not support heavy "card stock".
The printer does support Index Card Paper - an ISO standard paper type / weight - at 200 gsm.
The printer supports HP Brochure (Matte and Glossy) and HP Professional papers - both 180 gsm.
.
The answer to the "How" question is actually more than one part.
- Alert the printer to the paper size and type of paper loaded in the correct tray > Tray and Paper
- Tray and Paper - Load paper in Tray 2, select paper size. Next, select the paper type, for example, Thick or Specialty Matte
and
- Correctly match the job configuration paper size / type and source setup to the paper.
- Settings depend on Operating System / version and the software / application used to open, view, configure, and submit the job to the printer.
- If you have trouble with the setup, select the Source (Tray #) as opposed to leaving the setting as "Automatic" (select).
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Printer - EWS - Tray and Paper
EWS > HP Document / How-to
Use the HP printer Embedded Web Server (EWS)
EWS – Browser – Tray and Paper Management
Open your Browser > Type / enter the Printer IP address into URL / Address bar
Tab Settings > Preferences > Tray and Paper (Management)
Select / Adjust settings for Paper Size / Type
Model Dependent: Advanced section
Click Apply to save changes
Tray and Paper – Paper Size / Paper Type / Paper Weight
Reminder
HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.
Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.
EWS provides access and control to check / adjust Tray and Paper Settings.
Note
Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings immediately after the paper is (re)loaded into the appropriate printer intake tray.
Custom size?
If EWS does not allow setting the paper size or size “Custom”, look for the setting to do so in the Printer Control Panel after (re)loading the paper to be used
What?
Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.
Depending on the printer model, Tray 1 might be used for Custom media.
In this scenario, Tray 2 might only support Plain paper.
OR
If the "Custom Paper Tray" is Tray 2, then Tray 1 might only support Plain paper.
Printers that include a Photo Tray generally limit the size and type of paper that the Photo Tray supports. Example: Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.
Example - EWS - Tray and Paper
EWS_9025_Preferences_Tray_and_Paper_Management_All_10
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Printer - Job Configuration
Relevant to Windows - Sample Jobs
Sample 1
Full Feature Software installed
PDF job type - Adobe Reader DC
Example - Adobe - Booklet Print - Card - 1/2 Fold "Tall" - Paper Types
Booklet_Print_9025_PDF_Paper-Types_6
Sample 2
Full Feature Software installed
Example - Word - 3x5 inch - Card - Portrait
Word_Test_3X5_card_Portrait_3
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
HP OfficeJet Pro 9025e All-in-One Printer
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