READ - caught fire and burnt

[Ahyaan1]

Aftermath
Could someone please put me in contact with hp because when I try to it asks for the serial number. I enter it in correctly but it shows as not found and does not let me live chat or email in any way.

My printer had an error where it said open tray and check paper guides. I removed the tray labelled 2 and inspected it. As you can see, the gear looked chipped. I restarted the printer without tray 2 installed and no paper inside but tray 1 had  one sheet of A4 paper. It showed no errors after dismissing the refill paper screen and I clicked print demo page. About a second later, thick smoke started to pour out the empty front tray slot and then it went BANG. I immediately ripped out the power cable and ran to get water. After tipping the printer over and pouring water, it still continued to burn. I picked it up and rushed it to the garden, where I was finally able to extinguish the fire. It burned my desk and left ashes and bits of melted plastic across the room including damaging a lenovo thinkpad. Its shocking how quickly it caught on fire and for some reason it did not shut itself off earlier before catching on fire. 

Dissapointed especially since I do not use it much either.

I hope to recieve some sort of compensation from HP.

[Dragon-Fur]

@Ahyaan1 

Welcome to the HP English Community --

I am sorry this happened to you.

Good job handling the immediate emergency!

I've sent a message to our Moderator team for evaluation and escalation.

Response may take a bit - weekend staffing levels mean not everyone is on duty.

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[Irfan_06]

Hi @Ahyaan1,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the printer hardware and may need replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Ahyaan1]

Unfortunately, I have rang three times via hp uk's helpline and each time they say they will transfer me to another person, but instead they cut the call. At this point, I don't know what to do and will be seeking legal advice

[Sneha_01]

Hi @Ahyaan1 ,

Welcome to HP Support Community.

I'm really sorry to hear about the troubles you've been experiencing with your  HP printer . It sounds incredibly frustrating to deal with these persistent issues, especially after expecting a resolution. No one should have to go through this kind of hassle.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to reach:

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Take care and have a good day.

Rachel571

HP Support

[Ahyaan1]

I have sent you a message, thanks in advance