ROLLER ISSUES/HIGHLY IRRITATED WITH HP

Notsoinnocent1 · ‎10-18-2021

Roller issues, pulling paper sideways, making beeping noises, and YESSSS Ive checked for paper/obstruction, cleaned rollers manually and automatic, checked bottom tray, reset printer, unplugged....it's the rollers they are off time and track somehow, how to fix please. Thanks in advance

Under warranty BTW..hint hint HP (REAL PERSON)

Dragon-Fur · ‎10-18-2021

@Notsoinnocent1

Welcome to the HP Community.

Hint, Hint: We are real people. "We" are not HP Support.

Information - Create your Warranty repair case with HP Support:

HP Support - Technical Support for Devices in Warranty

Reminders

Case submission to HP Support is available to those whose devices registered and are still in Warranty.
Not every issue is covered under the standard Hardware Warranty. Purchased Care Pack Warranties differ by contract.
HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
HP Phone numbers you find on the Internet have likely been hijacked.

Out of Warranty? What to do...

For those of us who are "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

Reminder

When you submit your question to the Community,
Provide as much information as possible about the product, for example, the exact model of the device and the Operating System
Tell us what you have tried to fix the problem.
As best you can, describe the issue for which you are seeking our help.

Post New Question

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Submit a case for Warranty Support / Repair to HP Support.

HP Technical Support – Contact Information

Submit information / case online
Sign in or continue as a guest
Certain regions provide phone / chat contact only after the case is submitted online

Select a method and contact HP Support…

Open website HP World-Wide Support

Select your region and follow the prompts

Regional Links

USA / Canada > HP® Customer Support - USA

UK > HP® Customer Support - UK

---------------------------------------------------

>>> HP Support on Facebook >>> HP on Facebook

---------------------------------------------------

Some regions offer WhatsApp

NOTE: Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video: WhatsApp - HP Support

WhatsApp Help Center

NOTE: There might be delays – read the FAQ

---------------------------------------------------

In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

---------------------------------------------------

Open homepage for HP Community > Hover mouse over Support

Beneath Support Resources > Contact Us

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

Register your product during first setup or soon afterwards

READ >> Register HP Product and Registration FAQ

Have a Care Pack Warranty that needs to be Registered?

HP Care Pack Registration Page

Warranty Check

Check the Warranty on your product

Warranty Check – Single or Multiple Devices

NOTE: Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

NOTE 2: If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

If necessary, Select your Country on the main website page or at the bottom (click Flag)
Scroll down > To the right of Check multiple warranties, Click Continue
Enter the Serial Number and Country for one or more devices / systems to be checked
Check the box to verify you are "Not a robot"
Click Submit (at bottom of list entries)
When the page opens, Click View Details

Reminder: Online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Video – Submit a Warranty Dispute: https://youtu.be/PTMvck49GP4

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document. Optional Care Pack warranties differ by contract.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems

“Things that are your printer”

NOTE: Content depends on device type and Operating System

Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), mo

HP DeskJet 2742e All-in-One Printer

Printer and HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

NOTE: Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site. What? The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

“Print Anywhere App” Supported on Select Printers

HP Printers - Print Anywhere with the HP Smart App

Step 3: Use Print Anywhere

Open Subsection: Private Pickup (HP+ enabled printers only)

Enable / Disable the service to hold the print job until the person who sent it is near the printer.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

Notsoinnocent1 · ‎10-21-2021

Thank you! I did get a claim and a confirmation confirmed about the claim and I will be calling, and again thank u! Can u remind me how to get into the admin settings so I can possibly realign the rollers, I some how got into it the other day for the new printer I purchased while I wait on this process, and yes another HP printer the same thing again because I loved mine and I just hope things will go smoothly after this. Also the reason I said "a real person is because I chatted with a few "nonperson" sources to begin with then a "PERSON" whom called himself "JIGGER" and was told he couldn't help me either so I was highly frustrated as how to move forward in a quick fashion as I need my printer daily. Thanks again and if possible I'd like to try the admin settings as they worked great a few times before. Just a how to get there would be great, if u included this is your message previously I will be attempting to try all the things you listed through out my day today. Have a great day. Bethy

Dragon-Fur · ‎10-21-2021

@Notsoinnocent1

You are welcome.

If the admin settings you need are the maintenance setup to force the semi-full reset, then No, I cannot provide this information. We cannot post anything that can / will breech device security. Your HP agent can share this information with you.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Community Rules of Participation

Dragon-Fur

Create an account on the HP Community to personalize your profile and ask a question