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HP Recommended
Deskjet 2742e
Other

Roller issues, pulling paper sideways, making beeping noises, and YESSSS Ive checked for paper/obstruction, cleaned rollers manually and automatic, checked bottom tray, reset printer, unplugged....it's the rollers they are off time and track somehow, how to fix please. Thanks in advance 

Under warranty BTW..hint hint HP (REAL PERSON)

 

3 REPLIES 3
HP Recommended

@Notsoinnocent1 

 

Welcome to the HP Community.

 

Hint, Hint:  We are real people.  "We" are not HP Support. 

 

Information - Create your Warranty repair case with HP Support:

 

HP Support - Technical Support for Devices in Warranty

 

Reminders

  • Case submission to HP Support is available to those whose devices registered and are still in Warranty.
  • Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.
  • HP is not a "general" repair facility: Requests for out-of-warranty repairs are generally not accepted.
  • If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.
  • HP Phone numbers you find on the Internet have likely been hijacked.

 

 

Out of Warranty?  What to do...

For those of us who are "Out of Warranty" people, submitting a case to HP is not an option.

HP Support does not generally provide free service for out-of-warranty devices.

Our Community is not HP Support; we do offer help free of charge.

 

Reminder

  • When you submit your question to the Community,
  • Provide as much information as possible about the product, for example, the exact model of the device and the Operating System
  • Tell us what you have tried to fix the problem.
  • As best you can, describe the issue for which you are seeking our help.

 

 

Post New Question

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Submit a case for Warranty Support / Repair to HP Support. 

 

 

HP Technical Support – Contact Information

 

  1. Submit information / case online
  2. Sign in or continue as a guest
  3. Certain regions provide phone / chat contact only after the case is submitted online

 

Select a method and contact HP Support…

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

>>> HP Support on Facebook >>>  HP on Facebook

 ---------------------------------------------------

Some regions offer WhatsApp

NOTE:  Submission Checks the device warranty status

Covered regions –Check video at minute 2:08

Video:    WhatsApp - HP Support

WhatsApp Help Center

NOTE:  There might be delays – read the FAQ

 ---------------------------------------------------

In Windows > Settings > System > About > (Support) Online support > Contact an HP Agent

--------------------------------------------------- 

Open homepage for  HP Community  > Hover mouse over Support

Beneath Support Resources > Contact Us

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Product Registration

 

Register your product during first setup or soon afterwards

   READ >>     Register HP Product and Registration FAQ

 

Have a Care Pack Warranty that needs to be Registered?

         HP Care Pack Registration Page

 

Warranty Check

 

Check the Warranty on your product

         Warranty Check – Single or Multiple Devices

 

NOTE:  Warranty date is updated after purchase and registration of the device.

If the device is not registered, or if there are other issues, submit a Warranty Dispute form.

 

       NOTE 2:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

Reminder: Online database results do not impact the actual contract.

 

Warranty Dispute

 

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Video – Submit a Warranty Dispute:  https://youtu.be/PTMvck49GP4

 

HP Limited Warranty Statements (General Information)

 

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), mo

HP DeskJet 2742e All-in-One Printer 

 

 

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

 

Note that Concierge assistance is only available for registered HP+ printers.

 

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

 

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

 

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

 Step 3:  Use Print Anywhere

Open Subsection:  Private Pickup (HP+ enabled printers only)

Enable / Disable the service to hold the print job until the person who sent it is near the printer.

 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

Learn how to submit a dispute to validate your warranty through support.hp.com. Chapters: 00:00 Introduction 00:16 Check Product Warranty 00:43 Dispute Product Warranty 00:57 Sign in to HP Account 01:18 Enter Details in Warranty Validation Form 01:33 Upload Proof of Purchase 02:05 Submit Dispute ...
HP Recommended

Thank you! I did get a claim and a confirmation confirmed about the claim and I will be calling, and again thank u! Can u remind me how to get into the admin settings so I can possibly realign the rollers, I some how got into it the other day for the new  printer I purchased while I wait on this process, and yes another  HP printer the same thing  again because I loved mine and I just hope things will go smoothly after this. Also the reason I said "a real person is because I chatted with a few "nonperson" sources to begin with then a "PERSON" whom called himself "JIGGER" and was told he couldn't help me either so I was highly frustrated as how to move forward in a quick fashion as I need my printer daily. Thanks again and if possible I'd like to try the admin settings as they worked great a few times before. Just a how to get there would be great, if u included this is your message previously I will be attempting to try all the things you listed through out my day today. Have a great day. Bethy 

 

HP Recommended

@Notsoinnocent1 

 

You are welcome.

 

If the admin settings you need are the maintenance setup to force the semi-full reset, then No, I cannot provide this information.  We cannot post anything that can / will breech device security.  Your HP agent can share this information with you.    

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Community Rules of Participation

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.