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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Re-add paper delivery to my account

Create an account on the HP Community to personalize your profile and ask a question
12-01-2023 08:32 AM
Hi @Ickiv304,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If you are referring to a specific paper delivery service or subscription program offered by HP, you need to log in to your HP Instant Ink account on the website. Here are general steps you might follow.
- Visit the Website: Go to the website of the paper delivery service or the official HP website.
- Log In: Log in to your account using your username and password. If you don't have an account, you may need to create one.
- Navigate to Account Settings: Look for an "Account" or "Settings" section on the website. This is typically where you manage your subscription or account details.
- Manage Subscriptions or Orders: Once in your account settings, find the section related to subscriptions or orders. Here, you should be able to add or manage paper deliveries.
- Follow Instructions: The website should provide clear instructions on how to add or modify your paper delivery preferences.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator
12-02-2023 03:18 AM
Alden 4, just to update you on HP’s policy for my question, HP is having a “glitch” on some (and unfortunately I am one of “some”) customers who cannot re-add paper delivery to my account. According to the HP agent I finally got ahold of, they are aware of the problem and it has been escalated to techies for a solution, but until they figure out a solution, myself and any other customer who CUSTOMER SERVICE TOLD to cancel and re-add paper delivery are simply “out of luck” to continue paper plus service. Supposedly we will be informed when (I personally have substituted “if”) the “glitch” is resolved. I personally am not happy with this explanation and lack of responsibility from HP to leave customers without an alternative when all we (I) did was follow customer service’s instructions to get our paper delivery out of a status of “paper add-on will be started after you receive your starter kit” which would never happen because we (I) was already a customer. It seems, according to customer service, that paper add-on is only allowed to be added 1 time, then if cancelled, would not be offered/available again on that account. It is beyond me why customer service would instruct customers to delete/drop paper add-on and then reinstate same if it wasn’t allowable in the system. Any thoughts on a resolution?
12-04-2023 06:00 AM
Hi @Ickiv304,
Thank you for your response,
Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Alden4
HP Support
HP Support Community Moderator