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‎03-31-2023 07:31 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw

My printer keeps on getting a paper jam. I pull the paper out that is causing the jam. When I go to print, it jams again. 

Category:
2 REPLIES 2

‎04-03-2023 04:24 AM

HP Recommended

Hi @Daniel279,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing paper jam issues with your HP Color LaserJet Pro MFP M281fdw.


Please follow the steps below to perform a reset on the unit:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Unplug the power cord from the wall outlet.
3. Wait at least 60 seconds.
4. Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer and try printing.


You may also refer to the steps in this video.

 

Let me know if this works and have a good day.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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‎04-03-2023 01:29 PM

HP Recommended

Can you provide some details please. Where exactly is the paper jamming? Is the paper crinkled up or does the printer simply stop with the paper intact?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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