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‎10-20-2020 03:46 PM

HP Recommended
Product: HP photosmart C7280
Operating System: Microsoft Windows 7 (64-bit)

Printer keeps saying there is a paper jam when there isn't.  Removed the rear door, discovered a broken gear that was slipping on the rear feed roller, causing the system to think the rear feed roller was jammed.  I would like to know how to remove that feed roller so I can repair or replace the broken gear.  Also if anyone has a copy of the service Manuel to the C7200 series, that would really help as well. 

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1 person had the same question
1 REPLY 1

‎10-23-2020 10:47 AM

HP Recommended

@Printersaver

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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