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Replacing the paper pick-up Roller

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HP Color LaserJet CP1518ni
Microsoft Windows 10 (64-bit)

I am having problems replacing the paper pick-up roller. How do I get the roller to rotate such that I can replace the paper pick-up roller. I watched a youtube video and followed the steps but, I am not able to get the roller to rotate.

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Are you able to get into the secondary service mode and access the pick roller rotation routine? If yes, did you happen to have the paper tray out of the printer while trying this? The tray needs to be installed while you are rotating the roller.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

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