Says paper tray empty when it isn’t

[Cheri54]

HP envy smallwireless laser jet printer. 

[Echo_Lake]

@Cheri54

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are not able to print due to a paper tray error, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• When was the last time it worked fine?
• What are the troubleshooting steps you have tried so far?

Keep me posted for further assistance.

[shockf]

I have an HP6600e all in one printer and it constantly says my paper is empty. I noticed that the paper is not feeding right or not being pulled up from stack ?

[shockf]

This started about two weeks ago after a paper jam !

[Echo_Lake]

@shockf

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand you are not able to print due to paper tray empty error. 
I appreciate your efforts to try and resolve the issue. Sometimes, restarting the product can clear a paper feed issue. Follow these steps to perform a reset.

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Unplug the power cord from the wall outlet.

3. Wait at least 15 seconds.

4. Plug the power cord back into the wall outlet.

5. Reconnect the power cord to the printer.

6. Turn the printer on.

Step 2: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

• If the self-test report prints, try printing the original document again.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Peter7775]

hello, i have a hp photosmart 7525 and it refuses to pick up the paper when there is paper in the tray. I have tried all trouble shoot methods from removing the power cord to cleaning the rollers but nothing works. Every time I attempt to print, it makes a rattling noise and then says that there is no paper in the printer. Idk what to do anymore, I need help

[Echo_Lake]

@Peter7775

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

If you have already performed the steps from the document printer does not pick paper: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. 
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/      
    

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!