Scanner insists original is jammed

[Maburl]

While scanning multiple items the machine apparently disconnected. Since reconnecting the message is that the original is jammed in the feeder. I have tried  multiple suggested remedies, including resetting the wireless connection, and the printer still  insists the original is jammed. There is NOTHING there.

[sandytechy20]

@Maburl 

Welcome to the HP support community.

I understand that you are getting paper jam errors, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.