Scanner paper jam error, but there's no jam

[MikeC232]

I'm getting a jam error message for the scanner's feeder, but it's absolutely clear of any debris.  I've tried cleaning the feeder, unplugging the device as suggested by the virtual assistant.  Any other suggestions?

[Irfan_06]

Hi @MikeC232,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, update the printer firmware by clicking on this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[MikeC232]

I carefully went through the recommended steps, but the printer screen is still showing a "document feeder jam".  All other printer functions (printing, scanning single page documents) has always worked fine. I'll contact an agent regarding repair or replacement.

[Irfan_06]

Hi @MikeC232,

I see that there is an issue with the printer document feeder and may need repair. 

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support