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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- Showing paper jam but there is no paper jam
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11-21-2022 04:09 PM - edited 11-21-2022 04:11 PM
When I try to print, the printer shows paper jam whether printing from computer or directly from printer. However it's not really jammed. When I press next, the page comes out and reloads another paper and does the same thing. I do this like three times and the printer expels the unprinted sheet and then just locks up. I shut off the printer and restart and then it will expel the clean undamaged sheet of paper but still will not print without paper jam error. I went through all the steps to clean all rollers and take apart duplexer and clean and put back together and still same thing. At first it was just doing showing a false jam when printing two sided but now it does it all the time. It will not print anything now without showing a paper jam. Nothing is really jammed though. I'm thinking some kind of bad circuit board? Not really sure. Please respond of what else I can do. I ordered an HP officejet pro 7740 all in one printer to replace this broken hp 8600 premium e all in one but would still like to fix it for my kids. Any idea of what else I can do to fix this printer would be greatly appeciated.
thank you, Karl
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