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‎11-21-2022 04:09 PM - edited ‎11-21-2022 04:11 PM

HP Recommended
Product: HP Officejet Pro 8600 Premium e-All-in-One - N911n
Operating System: Microsoft Windows 10 (64-bit)

When I try to print, the printer shows paper jam whether printing from computer or directly from printer. However it's not really jammed. When I press next, the page comes out and reloads another paper and does the same thing. I do this like three times and the printer expels the unprinted sheet and then just locks up. I shut off the printer and restart and then it will expel the clean undamaged sheet of paper but still will not print without paper jam error.  I went through all the steps to clean all rollers and take apart duplexer and clean and put back together and still same thing. At first it was just doing showing a false jam when printing two sided but now it does it all the time. It will not print anything now without showing a paper jam. Nothing is really jammed though. I'm thinking some kind of bad circuit board? Not really sure. Please respond of what else I can do.  I ordered an HP officejet pro 7740 all in one printer to replace this broken hp 8600 premium e all in one but would still like to fix it for my kids. Any idea of what else I can do to fix this printer would be greatly appeciated.  

thank you, Karl

 

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