THE PAPER JAM

[RSÜ]

MY PRINTER DOESN'T  TAKE PAPER INSIDE TIME TO TIME. THE THE PAPER TAKING REEL  IS CLEAN. NO PROBLEM IN PRINTING. LETS SAY , IF IT PRINTS TEN PAPERS, LATER DOESN'T PRINT THE RET OF THEM. CAN YOU PLEASE HELP ME TO FIX THIS PROBLEM.

[Nal_NR]

 Hi @RSÜ,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the automatic document feeder (ADF)

• If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.
• Get a lint-free cloth and distilled water.
• Remove the original document from the ADF.
• Turn off the printer and disconnect the power cord.
• Open the ADF cover.

• Find the paper pick rollers and the separator pad inside the ADF.

Callout

Description

1. Paper pick roller

2. Separator pad

• Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.
• Use the damp cloth to clean the paper pick rollers and the separator pad.
• Leave the ADF cover open for two minutes to allow the rollers and pad to dry.
• Close the ADF cover.
• Reconnect the power cord and turn on your printer.

Click here for the remaining steps. 

Update the Full/Basic Driver by selecting the current OS. Click here

Hope this helps! Keep me posted for further assistance.
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