Tells me to load paper when there is paper in the tray

[Swetjersey]

The printer will not print states need to load paper in the tray when there is paper in the tray. I can scan to computer but can not print anything and I need this for work please help.

[VikramTheGreat]

Hi @Swetjersey,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I hear you, when your HP printer refuses to print and insists there's no paper, even though you've carefully loaded it, it can feel like you're stuck in a loop of frustration. Especially when scanning works just fine, and you're relying on this for urgent work. Let's fix this together with a calm, methodical approach.

Fix: HP Printer Says “Load Paper” When Paper Is Loaded

Here’s a step-by-step guide with empathy and clarity, like a technician gently guiding you through a stubborn issue:

Step 1: Check Paper Tray Alignment

• Remove all paper from the tray.
• Fan the stack gently like flipping through a book to prevent sheets from sticking.
• Reload clean, flat, unused paper. Avoid curled or glossy sheets.
• Adjust the paper width guides so they touch the paper without squeezing it.
• Push the tray fully into the printer.

Step 2: Inspect for Paper Jams or Debris

• Open the rear access door or paper path cover.
• Use a flashlight to check for tiny bits of torn paper or dust.
• Remove any obstructions gently, like brushing away crumbs from a keyboard.

Step 3: Clean the Paper Feed Rollers

• Turn off and unplug the printer.
• Locate the grey feed rollers inside the tray or rear panel.
• Use a lint-free cloth dampened with distilled water to clean them.
• Let them dry for 10 minutes before powering back on.

Step 4: Reset the Printer

• With the printer on, unplug the power cord from the printer and the wall.
• Wait 60 seconds, let it breathe.
• Plug it back in and turn it on.

Step 5: Update Firmware

• Visit your printer’s support page and install the latest firmware: 👉 Official HP® Support

Step 6: Use HP App

• Download HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site. It’s like a digital mechanic.
• Run diagnostics to detect and fix paper feed sensor issues.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat