cancel
Showing results for 
Search instead for 
Did you mean: 
captnemo
New member
1 0 0 0
Message 1 of 2
79
Flag Post

The HP 7520 does not recognize a document placed on glass plate or placed in ADF.. States 'misfeed'.

HP Recommended
Microsoft Windows 10 (64-bit)

My HP Photosmart 7520 does not recognize a document placed in either the Automatic Document Feeder or on the glass plate. Error message reads "original misfeed'  It does advance one sheet of paper as if it printed.  It will scan a single page from the computer.  It will print multiple pages from the computer.

Is there a sensor in the ADF area that is faulty?

 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
25,619 25,500 1,407 1,476
Message 2 of 2
Flag Post
HP Recommended

@captnemo

 

Welcome to the HP support community.

 

Reset the printer

Reset the printer to recover from printer errors or failures.

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: 

    HP recommends plugging the printer directly into a wall outlet.

  5. Turn on the printer to complete the reset.

Clean the ADF rollers and the separator pad

Dust inside the automatic document feeder (ADF) can result in paper feed issues.

  1. Get a lint-free cloth and distilled water.

  2. Remove the original document from the ADF.

  3. Turn off the printer.

  4. Disconnect the power cord from the rear of the printer.

  5. Open the ADF cover.

    Lifting the ADF cover

  6. Find the paper pick rollers and the separator pad inside the ADF.

    ADF paper pick rollers and separator pad

  7. 1-Paper pick roller , 2-Separator pad.

  8. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

  9. Use the damp cloth to clean the paper pick rollers and the separator pad.

  10. Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

  11. Close the ADF cover.

  12. Reconnect the power cord to the printer, and then turn on the printer.

  13. Slide in the paper width guides until they rest against the sides of the paper.

  14. Try to scan or copy with the ADF.

You can also refer this HP document for more assistance:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several other.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation