The ink cartridge carriage on my OfficeJet Pro 9018 gets stuck, creating a paper jam error. Solu'ns?

[JAmey56]

The ink cartridge carriage on my OfficeJet Pro 9018 gets stuck, creating a paper jam error. I have checked for paper jams, and there are none.  I purchased new HP cartridges, and this issue began several months later.  I have cleaned the rollers, and still get the error message.  When the printer attempts to print, there is a scratching noise, as if the ink cartridge carrier is stuck.  When I move it by hand, it doesn't slide easily.  Also, after following several fix-it videos and instructions, I noticed that my certified HOP cartridges do not have copper connections on them.  I don't know if this is an issue.  The label indicates that they were manufactured in Malaysia, and the expiration date is July 2025.  Does anyone have a solution or suggestion for this issue? Thank you!

[Nal_NR · Accepted solution]

Hi @JAmey56,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Excellent description and a great diagnosis. It is greatly appreciated.           

If you have performed all the steps from the below documents and still having issues, I recommend you contact phone support for service/replacement options. 

Carriage jam or E3 error

Paper jam

Update the firmware. Click here

Hope this helps! Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[JAmey56]

Hello Elohi_NR,

I appreciate your reply.  However, based on the disclaimers posted on this website, how can I certain that you are an HP employee?  One can never be too careful nowadays!  Therefore, I will not click on the links you have posted.  I will just have to purchase another printer, but not Hewlett Packard.  Thank you.

[JAmey56]

Dear Elohi_NR,

After hovering my mouse over the links you provided, I was able to see that the information you provided is legitimate.  I wish I could retract my previous post. However, after attempting to update my driver several times,  the ink carriage jam issue remains unresolved.  I have used this inkjet printer for about 3 years, and it seems that I will need to be replace it.  Planned obsolescence. However, I have an HP Color LaserJet that has been a workhorse and is still going strong 10 years later!   The toner cartridges cost a lot, but it is a dependable oldie but goodie, just not an all-in-one printer!  Thank you for your assistance.

[Nal_NR]

Hi @JAmey56,

Thanks for writing back. I do appreciate your time and patience. Do keep us posted if anything in the future. Take care.