The paper is stuck on inside the printer

[Lisa315]

 

Here is a paper stuck inside on my printer. Couldn’t pull it out because my finger wont fit but also because it is stuck very tightly on the red rollers. See how some paper were torn? Because i tried pulling it out, but couldn't. But see how the red rollers are covered by other papers? Means theres more than one piece of paper being stuck and jam together. Couldn’t remove the front part without damaging other parts due to it not being removable. Opened the back compartment, tried to pull paper from the back, no paper visible. Nothing can be seen, tried it before,. Also, I tried printing, cannot do so, because the notification ‘paper jam’ keeps coming out, so printer not responsive. Dont know what to do… help please? 

[Repairatrooper]

Based on your photo and description,  complete disassembly is likely the only safe way to remove this type of jam, and even when removed it is possible that the paper may jam again.

[Lisa315]

is there any manual or instruction on how to dissembled the parts or do I have to let the HP repair team do it? HP only provides community support and virtual support. It is so troublesome and not helpful at all. 

[Repairatrooper]

Most consumer models do not have a service manual available as repair costs can easily exceed the price of replacement.. My best suggestion is that you check on YouTube as there are often disassembly videos posted there.