The print cartridge cannot move. I opened the cartridge access door and do not see any paper.

[W8time]

I had a paper jam.  After 3 attempts I believe I have removed all paper from the printer.  However, there is the following message:

"The printer catridge cannot move.  Open the catridge access door, clear any paper jam or obstruction and slect OK."

What is the next step if I cannot find any paper in the printer

[Irfan_06]

Hi @W8time,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has a paper jam error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot and also refer to this video link for more information on how to clear the jam.

D) If the carriage is jammed, refer to this video link to release it.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support