The printer has a paper jam

[Den3200]

There is paper jam in my printer from the input head the goes inside but doesn’t come out rather gets rolled inside the printer. 

[Kuroi_Kenshi]

Hi @Den3200, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding Printer paper jam!  

We're thrilled to have the opportunity to assist you and provide a solution.

If paper is getting jammed inside your HP Smart Tank 515 and rolling up instead of passing through, follow these steps to clear it:

1. Turn Off and Unplug the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds before proceeding.

2. Remove Any Loose Paper

• Open the input tray and check for any loose paper.
• Remove any stuck paper carefully to avoid tearing it.

3. Check the Paper Path from the Rear

• Open the rear access door or duplexer (if your model has one).
• Look inside and carefully remove any jammed paper.
• Ensure there are no small bits left inside.

4. Check the Printhead Area

• Open the front cover and check the printhead area.
• If you see jammed paper, gently pull it out from the output slot (not backward, to avoid damaging the rollers).

5. Inspect the Rollers

• Rotate the rollers manually to remove stuck paper bits.
• Clean the rollers with a lint-free cloth dampened with water to remove dust.

6. Reload Paper Correctly

• Use only fresh, high-quality paper (avoid bent or curled sheets).
• Ensure the paper guides are correctly adjusted.

7. Reset the Printer

• Plug the printer back in and turn it on.
• Try printing a test page to check if the issue is resolved.

If the problem persists:

• Try using different paper.
• Update the printer firmware via HP Smart App.

Let me know if you need further guidance! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,