-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Paper Jams & Feed Issues
- The printer will not load paper. Just runs and doesn't recog...

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 REPLY 1
05-18-2024 06:47 AM
Hi @PBP59,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It sounds like you've done some troubleshooting already. If you're still experiencing issues with your HP Officejet Pro 9018, there are a few more steps you can try.
- Reset the printer: Turn off the printer, disconnect the power cord from the rear, and then unplug the power cord from the outlet. Wait at least 60 seconds. Then, plug the power cord back into the outlet, and reconnect it to the printer. Turn the printer back on.
- Check for firmware updates: Make sure your printer has the latest firmware installed. You can usually find firmware updates on the HP support website. Updating the firmware can sometimes resolve various issues.
- Inspect the paper tray: Make sure the paper in the tray is not wrinkled, curled, or too old. Also, ensure that the paper guides are properly adjusted to fit the size of the paper you're using.
- Check for debris: Even after cleaning the feeder wheels, there may still be small particles or debris stuck in the printer. Use a flashlight to inspect the interior of the printer thoroughly. Use compressed air or a soft brush to carefully remove any debris you find.
- Run a diagnostic test: Most printers have a diagnostic test or cleaning function that can help identify and resolve common issues. Check your printer's manual or the HP website for instructions on how to run a diagnostic test.
By following these steps, you should hopefully be able to resolve any issues you're experiencing with your HP Officejet Pro 9018 printer.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
Raj_05
HP Support Community Moderator
HP Support Community Moderator
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.