The screen indicates a jam in the document feeder, there is no jam or dust, as it was cleaned - HP 9

[Oreostarkpepple]

The screen on the hp9010 indicates a paper jam in the document feeder. There is no jam and no dust, how can I fix this. I can't factory reset as I can't get to the setup icon, because of the message of the jam that doesn't move from the screen

[Nal_NR]

Hi @Oreostarkpepple,

Welcome to the HP Support Community. 

I'd like to help!

Perform these steps and see how it goes. 

Step 1: Clear jammed paper from inside the printer

Remove any loose or jammed paper from inside the printer.

Turn on the printer.

Open the front door, and then lift the ink cartridge access door.

Front door

Ink cartridge access door

Wait until the carriage stops moving before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

  WARNING:

To avoid risk of injuries or electric shock, you must disconnect the power cord before reaching inside the printer

Move the print carriage to the far left and far right, and remove any jammed or torn pieces of paper.

Remove the paper path cover.

Use both hands to remove any jammed paper from inside the printer.

Align the sides of the paper path cover to the guides inside the printer, and then slide it into the printer.

Make sure the paper path cover sits fully in place. It should be fully seated without either edge closer to the side than the other.

Good

Bad

Close the ink cartridge access door, and then close the front door.

Reconnect the power cord, and turn on the printer.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Oreostarkpepple,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reach out to us.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!