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02-25-2022 12:10 PM
Hi, I'm trying to help my boss out. He has an old HP Envy 7640 printer. It had a paper jam and it is now stuck on stupid and is generating a false paper jam error. I have done everything I can including trying to reset it, cleaning every part I can including all the steps listed on this site and then some. Under normal circumstances I would have just said go buy a new one but apparently he had stockpiled ink cartridges (62) for the printer and at this point the cost of buying a new printer along with replacing those cartridges is probably more then the cost to fix it, I would think.
Is there a place to fix it as I can't get hp to give me any more info on what to do. Or does anybody know how to buy a printer that takes 62 ink that wouldn't be used. I've had no luck on finding anything myself and figure I would make 1 last final attempt before I take it to the recycler. I would be super grateful for any help. Thanks.
02-28-2022 07:21 AM
Welcome to the HP Support Community.
I'd like to help!
I understand you are facing paper jam error.
If you have already performed the steps from the document Paper Jam HP and the issue persists, it could be a hardware failure.
To know service and upgrade options , please look into your private messages.
- I've sent you a private message with further instructions to get this issue sorted.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
HP ENVY 5540 All-in-One, HP ENVY 5600 e-All-in-One and HP ENVY 7640 e-All-in-One use the below cartridges
62 and 62XL Black
62 and 62XL Tri-color
Hope this helps! Let me know how it goes.
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