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Message 1 of 4
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Toner tray stuck in M254dw

HP Recommended
M254dw
Microsoft Windows 10 (64-bit)

After changing the toner cartridges the printer didn't recognize them. when i tried to take the tray out to re-seat them the tray have gotten stuck on the right side.

 

When i start the printer and the cogs starts turning i can hear how the cogs are slipping.

Do anyone have a fix to this problem?
Do the printer have some kind of emergency release for problems like this?

3 REPLIES 3
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HP Support Agent
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Message 2 of 4
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@Moki82

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam).

  1. With the printer turned on, disconnect the power cord from the printer.

  2. Unplug the power cord from the power source.

  3. Wait 60 seconds.

  4. Reconnect the power cord to a wall outlet and to the printer.

If the issue persists, follow next steps from the link: https://support.hp.com/in-en/document/c05631303 
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Thanks for the reply @Echo_Lake

Found those steps when i googled for fix to the problem.
I did try that about three times. The first time the tray got looser but still stuck, the following times it didn't have any noticeable effect. 

 

I have since then been able to resolve the issue by removing a side panel and manually open the tray lock mechanism.
Stay tuned for a video showing how to do that.

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HP Support Agent
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@Moki82

Thank you for posting back.

 

This sounds like hardware related issue with the printer.

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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