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‎01-05-2022 08:05 AM

HP Recommended
Product: HP Envy 6010

Top Right Hand Corner of paper gets folded down or ripped during printing. Also an error keeps coming up with "Tray Open" even though the paper drawer is shut closed. This error has happened ever since I bought the printer a year ago 😞

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2 REPLIES 2

‎01-11-2022 12:57 AM

HP Recommended

@JT959595

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎01-11-2022 04:22 AM

HP Recommended

HP Deskjet 2622

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