Top load function for thicker paper

[Ahattum]

Hi there. I am trying to print on sticker paper, which is thicker and not as pliable as normal copy paper, and I have tried loading it every way that is shown in the user manual and it is still jamming. Is there a different way to load paper so it will print and not jam? 

[Dragon-Fur]

@Ahattum 

Welcome to the HP Community Forum.

Update - Add content to Specification section

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@Ahattum wrote:

Product:  HP OfficeJet Pro 8710 All-in-One Printer series 

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown

Hi there. I am trying to print on sticker paper, which is thicker and not as pliable as normal copy paper, and

I have tried loading it every way that is shown in the user manual and it is still jamming.

Is there a different way to load paper so it will print and not jam? 

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Sorry, no - there are not ways to load paper other than the methods explained in the  User Guide

There are contributing factors, including one or more of the following...

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Printer - Specifications

Paper Size, Type, and Weight must be supported.

There are several checkpoints:

Paper Size - "Label paper", for example, is supported in two standard sizes.

Custom Paper Sizes are supported (by the printer).

A Custom Paper Size might be created and used if both paper size and paper type can be selected as a matched set in the printer software used to configure and submit the job to the printer.

 Printer Specifications for HP OfficeJet Pro 8700 Printers

Section Paper Handling

Partial Excerpts

Cards

Up to 200 g/m2 (110 lb index)

Up to 50 cards

Brochure Paper / Professional  - Matte and Glossy - 180 gsm

Presentation Paper - 120 gsm

Card Paper

To avoid paper jams and other issues, make sure you are using the correct size and type of cards when loading the input tray.

note:

Load card stock in Tray 1 only. Card stock is not compatible for use with the ADF for single- or double-sided printing.

Paper type	Paper size	Tray 1
Index card	76 x 127 mm (3.0 x 5.0 inches)	x
Index card	101 x 152 mm (4.0 x 6.0 inches)	x
Index card	127 x 203 mm (5.0 x 8.0 inches)	x
A6 card	105 x 148 mm (4.1 x 5.8 inches)	x
Borderless A6	105 x 148 mm (4.1 x 5.8 inches)	x
A4 index card	210 x 297 mm (8.3 x 11.7 inches)	x
O**bleep**u Hagaki**	200 x 148 mm (7.8 x 5.8 inches)	x
Index Card Letter	216 x 279 mm (8.5 x 11 inches)	x

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Paper Size - Paper Type - Paper Print Surface

In addition to the paper size and type, the print surface on the paper impacts whether the printer correctly "handles" the paper. 

For example, extra shiny, slick, slippery paper might not load or print correctly in spite of "other" specifications having been met.

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Printer - Shiny and Clean

First, make sure printer is clean:

HP OfficeJet 8702, 8710 Printers - Paper Jam Error

Steps 1-4

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Printer - Tray and Paper

Make sure the Printer is (still) aware of the paper size and type.

Look for the paper size and a matching (or close) paper type.

For example, Plain Paper - Thick OR Specialty Paper - Matte

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

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Printer - Settings

Least likely since you have perhaps been using your printer for a while...

Worth checking in case something changed in the job configuration.

For example,

Make sure the selected paper size matches the selected size / type.

What?  4x6" photo paper is different from selecting Index card 4x6 in

General Example - HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_7

Example - Windows - Full Feature Software installed - Adobe Reader DC - PDF Print - Label

Avery_J8160_Sample_Label_2

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Printer - Old

An "Older" printer might not handle thicker supported paper as well as when the printer was newer and less "worn".

Printers that used to routinely handle thicker paper might struggle to load and print that same paper after the printer has been in service for a long time or the printer has been subjected to "hard service".  Why?  Just "wear and tear" - gears and rollers wear out over time or under stress.

When is a printer "old" -- depends on the printer, the supplies, the length of service, the type of service, even the humidity and temperature.

Personal Opinion - When is a printer "old"?

Perhaps five to seven years service on the OfficeJet 8700 series.

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References / Resources / Examples

Paper too dry / too damp / not flat / damaged / incorrectly stored / “old”

HP Printers - How to Store and Handle Paper to Avoid Paper Jams

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 8710 All-in-One Printer series 

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