Transparency jamming in a M283fdw

[A-L-O]

I got a M283fdw because of the transparency printing function, but it's not going well. I've gotten one OK print (but smudgy) which was the first print, one really bad and all smudgy, and then ten that jammed in a row. Iv've set all the settings to transparency, bot on the printer and the software. I've unplugged power and computer connection multiple times. I've searched for new updates. I've wiped a transparency super clean to remove lint and make it not static. It jams every time, and I have to pull the transparencies out from the back. The paper width sprongs or whatever at the special paper feed has been set to the right width. I've done all this things suggested in these pages, and elsewhere on the web. It jams. The transparencies don't even get a mark on them, they just get stuck before they get to the picture drum. Except from those two really smudgy ones. it prints fine on normal paper.

What should I do? 

Try the less curl function?

Try set it to 'archival print'?

What else is there to do?

[Irfan_06]

Hi @A-L-O,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with printing on transperency media from your printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[A-L-O]

None of this didn't help either. Three more transparencies jammed. 

[Irfan_06]

Hi @A-L-O,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support