Tray open message with amber light

[lymardia]

HP 6020 not printing due to tray open message. Checked for paper blockages, cleaned rollers.

[Betty0610]

@lymardia

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

[lymardia]

Thanks Betty, unfortunately I’d tried all your suggests prior to posting my message to the community. So at the moment I’m still in limbo with the printer.

[Betty0610]

Try the steps from here: https://support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/29256673/...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!