• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Locked

‎09-18-2022 08:34 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have paper loaded in the tray but I still get a notification that the Tray is open or empty. How can I fix this? I tried unloading and reloading but no help.

Category:
5 people had the same question
3 REPLIES 3

‎09-30-2022 05:48 AM

HP Recommended

@nansea1211

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎09-30-2022 06:56 AM

HP Recommended

My printer is an Hzp Dedkjet 2721e.

Product no. 3XV17A

Thanks. Sue

Was this reply helpful? Yes No

‎09-30-2022 09:50 AM

HP Recommended

I have an old HP C309.  When trying it use as a photocopier yesterday, it was fine at first, then started constantly flashing up the "Load paper into main tray" error message.  Needless to say it had plenty of paper in it!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.